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Tel: 330-893-3134
What Customers Say |
we visit the berlin area about four times a year. we always stop at sol's first and spend a lot of time there. i love doing my gift shopping at this store. one of the few places you can find handmade items anymore! love it there. |
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Sol's In Berlin FAQs
Questions
Q. How Do You Ship?
A. We ship through UPS and the US Postal Service depending on the weight of the package and where it is being sent. If you have any questions about shipping please email us.
Q. Do you accept returns?
A. All Sol's sales are final, whether purchased in the store or online. In certain circumstances we may authorize a return or exchange. All returns or exchanges must be pre-approved! Please contact us within 7 days of receiving your order for an exchange or refund. The original item must be returned in order to receive a refund or exchange. You will be reimbursed for the dollar amount of the items returned. (Return shipping charges are not reimbursed)
Q. I saw a product in your store but don't see it on your website. Can I still order it?
A. Please email us or contact us by phone 330-893-3100 to place your order and we will be happy to assist you. If the merchandise is in stock you will be able to place your order via phone. Please have your credit card handy for quick reference.
Q. I received a damaged or defective item.
A. Please contact us at 330-893-3100 or email us with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order.
Q. Can I ship a package to another address?
A. Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given). However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you will have to place two orders, and both of these orders would have the same bill-to address.
Q. Can I add an item to my order?
A. If you would like to add to your order please email us and type ADD TO ORDER in the subject line. In the email message please include your billing name and address, the item code, description, quantity and unit price for each item you want added to your order or phone us at 330-893-3100 as soon as possible and we will make every effort to accommodate you. Please do not include your credit card number since we will bill the same credit card that the original order was billed to.
Please note that due to the speed with which orders are processed we are not able to add to orders that have entered the ordering process. We may have to ship the new items as a separate order. We will adjust the shipping fees accordingly if applicable. If this is the case you will receive multiple order confirmation emails from us followed by multiple shipping confirmation emails.
Q. How do I cancel my order?
A. If you would like to cancel your order please email us at contact@SolsExchange.com. Type CANCEL ORDER in the subject line. In the email message, please include your billing name and address and the reason for the cancellation, or phone us at 330-893-3100 as soon as possible and we will make every effort to cancel your order.
Please note that orders that have been shipped or personalized cannot be cancelled.
Q. I am missing an item.
A. Please contact us at 330-893-3100 or email us at contact@SolsExchange.com with your order number, name, address and details on the item you are missing from your order. We will instruct you on how to proceed with correcting your order. If you would like the item sent to you and the requested item is in stock, we will ship it to you immediately. Please check the invoice/packing slip that was included with your shipment if you have not been charged for the item, your credit card will be charged for the second shipment.
Q. I received the wrong item.
A. Please contact us at 330-893-3100 or email us at contact@SolsExchange with your order number, name, address and the details on whether you have received the wrong item instead of or in addition to item/s that you did order. If your credit card has been charged for the merchandise, we will process a credit for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.
Q. Will my personal data be passed on to third parties?
A. We assure you that the personal data will not be passed on to third parties. We require it only for our personal use.
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